{
  "page": {
    "id": "4c0qybx1tbgr",
    "name": "Juniper Square",
    "url": "https://status.junipersquare.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [],
  "incidents": [{"name":"Document matching and sharing, and PDF splitting","status":"resolved","created_at":"2026-09-16T09:15:03.541-07:00","updated_at":"2026-09-16T12:37:19.146-07:00","monitoring_at":"2026-09-16T09:15:03.586-07:00","resolved_at":"2026-09-16T12:37:19.125-07:00","impact":"none","shortlink":"https://stspg.io/9y438l12twq2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-16T09:15:03.530-07:00","reminder_intervals":null,"id":"7p3n197tdbvb","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"The issue affecting document matching and sharing, and PDF splitting is resolved as of 8:20 AM PT. Both features have been running normally since, with no recurrence over several hours of monitoring. If any of your tasks failed during the incident and haven't completed since, they will need to be re-run. If you continue to see errors please contact support@junipersquare.com.","created_at":"2026-09-16T12:37:19.125-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T12:37:19.125-07:00","display_at":"2026-09-16T12:37:19.125-07:00","deliver_notifications":false,"tweet_id":null,"id":"xqt83knvhm04","incident_id":"7p3n197tdbvb","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"From 1:20 AM PT, some users experienced failures running document matching and sharing tasks or splitting PDFs, so affected tasks did not complete and will need to be re-run. Other areas of the platform were not affected.\n\nWe've identified the issue, have deployed a fix, and are continuing to monitor stability.","created_at":"2026-09-16T09:15:03.586-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T09:15:03.586-07:00","display_at":"2026-09-16T09:15:03.586-07:00","deliver_notifications":false,"tweet_id":null,"id":"1xjp301wbsk6","incident_id":"7p3n197tdbvb","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Delays receiving two-factor authentication codes by text message","status":"resolved","created_at":"2026-09-09T09:33:10.719-07:00","updated_at":"2026-09-09T12:39:52.365-07:00","monitoring_at":"2026-09-09T11:16:22.930-07:00","resolved_at":"2026-09-09T12:39:52.348-07:00","impact":"none","shortlink":"https://stspg.io/gzycr1qjldf1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-09T09:33:10.712-07:00","reminder_intervals":null,"id":"y3x5b03nl211","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"Text message delivery of two-factor authentication codes are sending successfully.","created_at":"2026-09-09T12:39:52.348-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T12:39:52.348-07:00","display_at":"2026-09-09T12:39:52.348-07:00","deliver_notifications":false,"tweet_id":null,"id":"p6h4nxz4dn2p","incident_id":"y3x5b03nl211","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Text message delivery of two-factor authentication codes appears to be recovering, and affected users are completing sign-in again. We are monitoring closely and will confirm here once delivery is fully restored.","created_at":"2026-09-09T11:16:22.930-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T11:16:22.930-07:00","display_at":"2026-09-09T11:16:22.930-07:00","deliver_notifications":false,"tweet_id":null,"id":"58hd7t63v0sc","incident_id":"y3x5b03nl211","custom_tweet":null,"affected_components":null},{"status":"identified","body":"Some users signing in to Juniper Square are not receiving their two-factor authentication code by text message, or are receiving it after a delay, which prevents them from sign-in.\n\nReports so far are concentrated among users on one mobile carrier, AT\u0026T, and initial indications point to a delay at our upstream text message delivery provider, Twilio. We have escalated to that provider and added a notice to the sign-in screen for anyone affected.","created_at":"2026-09-09T09:33:10.750-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T09:33:10.750-07:00","display_at":"2026-09-09T09:33:10.750-07:00","deliver_notifications":false,"tweet_id":null,"id":"84gljl8xz0d5","incident_id":"y3x5b03nl211","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Delays in some emails from Juniper Square","status":"resolved","created_at":"2026-09-01T07:00:00.000-07:00","updated_at":"2026-09-01T12:02:51.809-07:00","monitoring_at":null,"resolved_at":"2026-09-01T07:00:00.000-07:00","impact":"none","shortlink":"https://stspg.io/cf7crt4h0lzy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T07:00:00.000-07:00","reminder_intervals":null,"id":"wqy2fkyxhhzp","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"Between 7:00 AM and 9:00 AM PT today, some emails sent using Juniper Square were delayed rather than arriving right away. No email were lost, only delayed, and any delayed messages have since gone out.\n\nIf you're still waiting on an email you expected to be sent, contact support@junipersquare.com.","created_at":"2026-09-01T08:59:35.351-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T12:02:51.710-07:00","display_at":"2026-09-01T07:00:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"zfzgq738zkns","incident_id":"wqy2fkyxhhzp","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Compliance dashboard not loading in Manager workspace","status":"resolved","created_at":"2026-07-28T15:12:01.140-07:00","updated_at":"2026-07-28T16:04:24.754-07:00","monitoring_at":null,"resolved_at":"2026-07-28T16:04:24.736-07:00","impact":"none","shortlink":"https://stspg.io/mqljm85v64kd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-28T15:12:01.132-07:00","reminder_intervals":null,"id":"fd55470df4t2","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"We deployed a fix and the Compliance dashboard is now working. Other areas of Manager workspace and the Investor Portal were unaffected. A post-incident review is underway.","created_at":"2026-07-28T16:04:24.736-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T16:04:24.736-07:00","display_at":"2026-07-28T16:04:24.736-07:00","deliver_notifications":false,"tweet_id":null,"id":"x6p66f4lf24m","incident_id":"fd55470df4t2","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We're investigating an issue where the Compliance dashboard in Manager workspace is failing to load for some users. This is the view GPs use for real-time visibility into AML/KYC status across investor positions. Other areas of Manager workspace and the Investor Portal are working normally. Our engineering team is actively investigating and we'll share an update shortly.","created_at":"2026-07-28T15:12:01.182-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T15:12:01.182-07:00","display_at":"2026-07-28T15:12:01.182-07:00","deliver_notifications":false,"tweet_id":null,"id":"9q233z0d768c","incident_id":"fd55470df4t2","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"GP and LP Portal Access Restored","status":"resolved","created_at":"2026-07-24T13:21:54.705-07:00","updated_at":"2026-07-24T13:21:54.760-07:00","monitoring_at":null,"resolved_at":"2026-07-24T13:21:54.745-07:00","impact":"none","shortlink":"https://stspg.io/szxsjvl6xcsx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-24T13:21:54.700-07:00","reminder_intervals":null,"id":"fd0bw1829zx0","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"Between 4:02 AM PT and 4:12 AM PT, users may have experienced 522 connection errors or timeouts when attempting to log in to GP workspaces and LP portals. \n\nA temporary network routing issue with an upstream provider disrupted regional connectivity. Service has fully recovered, and all portal logins, features, and platform capabilities are operating normally.","created_at":"2026-07-24T13:21:54.745-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T13:21:54.745-07:00","display_at":"2026-07-24T13:21:54.745-07:00","deliver_notifications":false,"tweet_id":null,"id":"v1l6bkhdwgxt","incident_id":"fd0bw1829zx0","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled Emails Failing to Send","status":"resolved","created_at":"2026-06-05T13:41:40.983-07:00","updated_at":"2026-06-05T15:29:40.415-07:00","monitoring_at":null,"resolved_at":"2026-06-05T15:29:40.399-07:00","impact":"none","shortlink":"https://stspg.io/1y9tm71tf6ss","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-05T13:41:40.975-07:00","reminder_intervals":null,"id":"2ms27zlbbt84","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"Scheduled emails are now being correctly sent across the platform. Users should see newly scheduled automated notifications and email campaigns dispatching normally. We have completed our review of emails affected when this issue first occurred and confirmed that no additional emails were impacted. We're continuing to investigate the underlying root cause to prevent future occurrences.","created_at":"2026-06-05T15:29:40.399-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-05T15:29:40.399-07:00","display_at":"2026-06-05T15:29:40.399-07:00","deliver_notifications":false,"tweet_id":null,"id":"cb8w0t4yfjwg","incident_id":"2ms27zlbbt84","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We are currently experiencing an issue that is preventing scheduled emails from being sent. Our engineering team identified the root cause and is actively working on a fix. All other platform features and direct, real-time emails are working normally.","created_at":"2026-06-05T13:41:41.023-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-05T13:41:41.023-07:00","display_at":"2026-06-05T13:41:41.023-07:00","deliver_notifications":false,"tweet_id":null,"id":"9v9g1lx3gn5l","incident_id":"2ms27zlbbt84","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Login Failures on Select Workspace Domains","status":"resolved","created_at":"2026-05-30T08:14:06.046-07:00","updated_at":"2026-05-30T08:14:06.091-07:00","monitoring_at":null,"resolved_at":"2026-05-30T08:14:06.083-07:00","impact":"none","shortlink":"https://stspg.io/cw8wdq4nyt9n","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-30T08:14:06.041-07:00","reminder_intervals":null,"id":"w2sb27kxyml4","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Some customers were temporarily unable to log in to specific workspace domains due to a traffic misrouting issue following a recent infrastructure migration. Our engineering team identified the root cause and resolved the issue. All affected workspace logins are now fully restored and operating normally.","created_at":"2026-05-30T08:14:06.083-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-30T08:14:06.083-07:00","display_at":"2026-05-30T08:14:06.083-07:00","deliver_notifications":false,"tweet_id":null,"id":"hnjq9wgc9sx7","incident_id":"w2sb27kxyml4","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"System performance and errors","status":"resolved","created_at":"2026-04-28T09:20:51.364-07:00","updated_at":"2026-04-28T09:35:36.399-07:00","monitoring_at":null,"resolved_at":"2026-04-28T09:35:36.386-07:00","impact":"none","shortlink":"https://stspg.io/k8550strswfb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-28T09:20:51.355-07:00","reminder_intervals":null,"id":"3b6hnk9lcsfz","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-04-28T09:35:36.386-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-28T09:35:36.386-07:00","display_at":"2026-04-28T09:35:36.386-07:00","deliver_notifications":true,"tweet_id":null,"id":"k9ws1xf3m5hm","incident_id":"3b6hnk9lcsfz","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We're investigating slow loading and errors affecting manager workspaces and investor portals. We've identified a recent update as the likely cause and are working to restore performance. We will update again within the next hour.","created_at":"2026-04-28T09:20:51.406-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-28T09:20:51.406-07:00","display_at":"2026-04-28T09:20:51.406-07:00","deliver_notifications":false,"tweet_id":null,"id":"dsn4dvn4gttr","incident_id":"3b6hnk9lcsfz","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Manager workspace accessibility","status":"resolved","created_at":"2026-03-31T00:30:00.000-07:00","updated_at":"2026-03-31T18:06:07.227-07:00","monitoring_at":null,"resolved_at":"2026-03-31T00:30:00.000-07:00","impact":"none","shortlink":"https://stspg.io/79wdt5nkflq6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-31T00:30:00.000-07:00","reminder_intervals":null,"id":"mg2m9c4j5b21","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"Manager workspaces were slow to load, to the point of being intermittently inaccessible, from 11:48 PM PT to 12:30 AM PT. Some users may have seen a maintenance page at times during this period.\n\nResolution: We identified that a logging service caused infrastructure over-utilization. We disabled the service and restored access by 12:30 AM PT. All systems returned to normal.","created_at":"2026-03-31T16:09:03.753-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T18:06:07.124-07:00","display_at":"2026-03-31T00:30:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"y3pn5jv02737","incident_id":"mg2m9c4j5b21","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Juniper Square site slowness","status":"resolved","created_at":"2026-03-26T09:42:24.946-07:00","updated_at":"2026-03-26T17:23:48.855-07:00","monitoring_at":"2026-03-26T16:00:26.248-07:00","resolved_at":"2026-03-26T17:23:48.837-07:00","impact":"none","shortlink":"https://stspg.io/knky7x35172k","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-26T09:42:24.938-07:00","reminder_intervals":null,"id":"gn3lz31ys2gs","page_id":"4c0qybx1tbgr","incident_updates":[{"status":"resolved","body":"Our engineering team identified a performance regression following a recent update causing the recent performance issues. We rolled back the application to a previous stable version and performance has returned to normal levels. We’ve paused further updates and are actively working on a long term fix to prevent this from happening again.\n\nAll core features and data remained secure and accessible throughout the incident. Our team is conducting a detailed code review and monitoring stability to ensure continued performance.","created_at":"2026-03-26T17:23:48.837-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T17:23:48.837-07:00","display_at":"2026-03-26T17:23:48.837-07:00","deliver_notifications":false,"tweet_id":null,"id":"cbbzpmtdpy27","incident_id":"gn3lz31ys2gs","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Performance has returned to baseline levels across the platform. We’re monitoring the system closely to ensure continued stability for the Manager Workspace and Investor Portals.\n\nYou should now experience normal loading speeds. We’ll provide a final update once the monitoring period is complete.","created_at":"2026-03-26T16:00:26.248-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T16:00:26.248-07:00","display_at":"2026-03-26T16:00:26.248-07:00","deliver_notifications":false,"tweet_id":null,"id":"t2878wsjsmfc","incident_id":"gn3lz31ys2gs","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We’re seeing improvements in load times, but performance remains inconsistent across the platform. Our team is working to ensure full stability for both manager workspaces and investor portals. We will continue to provide updates until fully resolved.","created_at":"2026-03-26T13:47:30.628-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T13:47:30.628-07:00","display_at":"2026-03-26T13:47:30.628-07:00","deliver_notifications":false,"tweet_id":null,"id":"y6h0dtzg4w72","incident_id":"gn3lz31ys2gs","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We’re continuing to investigate performance issues affecting both the manager workspaces and investor portals. You may continue to notice inconsistent loading times or delays across the platform. Our engineering team is working to restore full stability.","created_at":"2026-03-26T12:14:58.856-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T12:14:58.856-07:00","display_at":"2026-03-26T12:14:58.856-07:00","deliver_notifications":false,"tweet_id":null,"id":"6fqyjz7klfq7","incident_id":"gn3lz31ys2gs","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We are continuing to investigate performance degradation affecting both the manager workspace and investor portals.\n\nYou may experience slowness when navigating the platform. We will continue to monitor and update as we learn more.","created_at":"2026-03-26T11:16:21.015-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T11:16:21.015-07:00","display_at":"2026-03-26T11:16:21.015-07:00","deliver_notifications":false,"tweet_id":null,"id":"s7wcq7q5msbx","incident_id":"gn3lz31ys2gs","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We're continuing to investigate slowness using Juniper Square. Our engineering team is currently exploring a new potential cause related to a feature configuration. You'll likely experience some delays when navigating the manager workspace.","created_at":"2026-03-26T10:23:30.628-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T10:23:30.628-07:00","display_at":"2026-03-26T10:23:30.628-07:00","deliver_notifications":false,"tweet_id":null,"id":"xwg0x9lkpgpz","incident_id":"gn3lz31ys2gs","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Some Juniper Square customers are experiencing slowness using the site. You may notice long loading times when navigating the platform. Our team is investigating a recent update as the potential cause and is working to restore normal performance levels.\nOther areas of the platform, including the Investor Portal, remain fully operational. We will provide another update in 30 minutes.","created_at":"2026-03-26T09:42:24.984-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T09:42:24.984-07:00","display_at":"2026-03-26T09:42:24.984-07:00","deliver_notifications":false,"tweet_id":null,"id":"vpncg10gpjh6","incident_id":"gn3lz31ys2gs","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}