All Systems Operational
Past Incidents
Sep 18, 2026
No incidents reported today.
Sep 17, 2026
No incidents reported.
Sep 16, 2026
Resolved -
The issue affecting document matching and sharing, and PDF splitting is resolved as of 8:20 AM PT. Both features have been running normally since, with no recurrence over several hours of monitoring. If any of your tasks failed during the incident and haven't completed since, they will need to be re-run. If you continue to see errors please contact support@junipersquare.com.
Sep 16, 12:37 PDT
Sep 16, 12:37 PDT
Monitoring -
From 1:20 AM PT, some users experienced failures running document matching and sharing tasks or splitting PDFs, so affected tasks did not complete and will need to be re-run. Other areas of the platform were not affected.
We've identified the issue, have deployed a fix, and are continuing to monitor stability.
Sep 16, 09:15 PDT
We've identified the issue, have deployed a fix, and are continuing to monitor stability.
Sep 16, 09:15 PDT
Sep 15, 2026
No incidents reported.
Sep 14, 2026
No incidents reported.
Sep 13, 2026
No incidents reported.
Sep 12, 2026
No incidents reported.
Sep 11, 2026
No incidents reported.
Sep 10, 2026
No incidents reported.
Sep 9, 2026
Resolved -
Text message delivery of two-factor authentication codes are sending successfully.
Sep 9, 12:39 PDT
Sep 9, 12:39 PDT
Monitoring -
Text message delivery of two-factor authentication codes appears to be recovering, and affected users are completing sign-in again. We are monitoring closely and will confirm here once delivery is fully restored.
Sep 9, 11:16 PDT
Sep 9, 11:16 PDT
Identified -
Some users signing in to Juniper Square are not receiving their two-factor authentication code by text message, or are receiving it after a delay, which prevents them from sign-in.
Reports so far are concentrated among users on one mobile carrier, AT&T, and initial indications point to a delay at our upstream text message delivery provider, Twilio. We have escalated to that provider and added a notice to the sign-in screen for anyone affected.
Sep 9, 09:33 PDT
Reports so far are concentrated among users on one mobile carrier, AT&T, and initial indications point to a delay at our upstream text message delivery provider, Twilio. We have escalated to that provider and added a notice to the sign-in screen for anyone affected.
Sep 9, 09:33 PDT
Sep 8, 2026
No incidents reported.
Sep 7, 2026
No incidents reported.
Sep 6, 2026
No incidents reported.
Sep 5, 2026
No incidents reported.
Sep 4, 2026
No incidents reported.